Ordering & Payments
Tasty Peach Studios accepts payment for orders via Paypal. Do not have a Paypal account? No problem! Paypal allows you to check out as a guest through their system, and all major credit cards and debit cards are accepted.
Payments are processed immediately at the time of checkout. You will receive a confirmation e-mail that details your order, order number, shipping & billing address. Please make sure your email address is correct at checkout to receive this information.
Once your order has been processed and shipped, you will receive a confirmation email about the order being on it's way. If you are within the USA, a tracking number will also be provided to you.
Ordering Pre-Order Items
When you place an order for a pre-order item, you are committing to the creation of that item just for you. This means there are no refunds for a pre-order item. We do not accept exchanges on a pre-order item unless damage has occurred in transit, in which case, we will replace said item with another of the same item once the defective item is returned and reviewed.
Shipping & Handling Policy
All orders are shipped from our shipping department, located within the USA, and ship via USPS. Order processing time is normally within 1-3 business days from order date.
With reduced staff, there may be times when a large influx of orders may push processing time to 2-5 business days. This is not normal, just possible.
We ship packages daily in the order they come in and will always try our best to get your items to you as quickly as possible. All domestic packages will come with a tracking number.
International packages will come with a shipping confirmation number.
Domestic orders may take up to 5 - 10 business days to arrive depending on location, shipping time, and weather.
Please allow up to 3 weeks before reporting a possible lost package, as some delays may happen from time to time. If your tracking number says delivered, and you did not receive your package, please check with your local post office. There are many times a notice is not left in your mail slot, and it will be there.
EDIT: Please be aware that the USPS is experiencing unprecedented delays in shipping due to staffing shortages because of Covid-19, and a large surge in packages due to the Holidays. We have been told that things should start to move better and clear up going into January, so please be patient with delayed packages. We do not have any control over how quickly things arrive once they leave our warehouse, nor are we able to precisely locate items in their system. We receive the same tracking information that we share with our customers.
For the foreseeable future with the Post Office, we will be extending our waiting period to 8 weeks for domestic package replacements.
International orders may take 14 – 21 business days to arrive. Orders may incur customs fees/taxes charged by your country. Tasty Peach Studios is not responsible for these fees. These are taxes charged by your countries laws. If you are not sure an order may incur fees, please check with your local customs office. Packages returned to us due to non-paid customs will not be refunded. Re-shipment fees will be charged to re-ship all international packages.
Due to the Covid-19 pandemic, international shipping may take longer than normal. Please check with your local post office or online for updates on your countries' shipping updates with the global pandemic. Some countries are not accepting packages from other countries as well; please make sure to check your country's policies during Covid-19.
Please allow up to 8 weeks before reporting a possible lost package, as these can sometimes get set in customs and not released until a possible inspection is done. If your package is marked as delivered, and you do not have it in hand, please check your local post. There are times that they do not leave notices.
If a package is returned to us, you will be issued a gift card for the value of the items in the order, minus any shipping fees. This gift card will not expire.
Returns & Exchanges Policy
We only accept exchanges on damaged items or incorrect sized clothing. If you ordered a shirt in the wrong cut/size, or accidentally bought a plush you already own, we are happy to exchange it for you. All exchanged items must be new, unworn, unwashed, with original tags. All items that do not meet this requirement will be rejected. Tasty Peach Studios does not assume return shipping costs.
If you are unsatisfied with your order, you have 30 days to contact us for a return (if the product is defected or damaged) or exchange. After 30 days of receiving the order, the order is final.
Damaged or Lost Merchandise
If your item(s) comes to you damaged, we are happy to help you resolve the issue! Please email us immediately with photos of the damaged item(s), a photo of the inside item sheet, and your order number. You will have 2 business days to bring the issue to us. You will then have 5 business days to ship the damaged item and original packing list back to us.
Replacement product will be shipped to you after we receive and inspected the damaged item(s). In the case we no longer carry the item(s) damaged, we will offer a refund or exchange for equal or lesser value item(s).
If your item(s) come to you damaged and you are International, please follow the same steps to email us and provide photographs. A refund or exchange will be evaluated and offered depending on the order.
If your package is lost we will happily replace it for you, provided the address given is correct and the package was not lost due to an incorrect address. Lost packages are subject to verification before replacements will be shipped. Tasty Peach Studios is not responsible for any lost packages due to incorrect addresses nor do we assume responsibility to replace the lost package.
If your package was returned to us due to an incorrect address, we will email you about the returned order. We will require a reshipment fee to send it out again. We will not refund packages that were returned to us because of an incorrect address, reshipment fees will be invoiced and will not ship until paid.
We will always look out for you! Your personal information ( such as your name, address, e-mail, phone number, and more ) will always be safe with us, and we will never share any information provided to us with anyone else!